AN INTERVIEW WITH OUR FOUNDER

Hi Rosamund, we have 5 questions for you. First off, what gave you the idea for Glow Concierge?

After I had my first child I was desperate for a manicure but didn’t want to take him with me to the salon and didn’t want to have to pay for a babysitter. I was complaining to a friend that I couldn’t find someone to come to me and she said why don’t you do it then! That was that, Glow was born!

Question 2 for you: what are your favourite treatments?

Where do I start! I guess there’s 2 sides to this. The one’s have most frequently and the ones that are a real treat. I have a manicure every 3 weeks or so with Aleksandra. She is brilliant, it’s always flawless, lasts an age and doesn’t take too long. For pedicures, I book Laura usually, she has this amazing treatment called Lovaspa which has to be seen to be believed, leaves your feet like babies bottoms!
When I’m treating myself I book the Wake Up Renewing Facial with Andrei, it’s sublime. Reflexology with Nadia is also a real treat, she doesn’t actually serve my area but when I’m at my parents in Schindellegi, I always make sure to book.

Questions 3: what’s your favourite part of working on Glow Concierge

One of my favourite things has to be getting to test all the new providers, lucky me! Although once I had to test 3 personal trainers in less than a week which was brutal! I also love the customer side of it, I’ve never really had to interact with customers in that way before, it was very new to me but I love it. To be honest, every day is different and it’s all new which is exciting so I pretty much love all of it!

Question 4: what are your plans for Glow Concierge in the near future?

At the moment the focus is on the German part of Switzerland, obviously we started in Zurich first and we’re slowly spreading out, I’m always on the look out for more providers to join, it’s a slow process but we’re getting there! We’ll be adding Basel Stadt Canton soon which is exciting!

Question 5: what’s the hardest part of running the business?

Trying to balance the number of providers with the number of clients, it’s a bit of a catch 22 situation, without the providers, we won’t get the clients, but without enough clients, the providers won’t get the bookings. Especially in new areas, this is something that takes time. In Zurich now we have a great balance but in the newer areas, its slower.

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